Controlled substances of any kind unless pursuant to a doctor’s prescription (Name on prescription must match name on photo ID).Lit cigars, cigarettes, e-cigarettes, or the like.
Projectiles (including beach balls and Frisbees).Markers or stickers (any other adhesive items).Sticks (including selfie-sticks) or poles.Guns, knives, electronic shock devices, chains, clubs or other weapons that could be used to harm another individual or property.Propane and propane powered vehicles, equipment and displays.Oversized bags (maximum 12”x16"x12”), backpacks, or boxes.We strive to provide a quick and orderly entry process, however, please be prepared for potential lines and outdoor elements as ensuring the safety of our performers, guests and staff is our top priority. *Security protocol is subject to change at any time and without notice. You will be asked to discard or return any external food or beverages to your vehicle at the entry point. Among other items, outside food, beverages and groceries are not permitted in the venue. **Important** Please review the list of prohibited items prior to attending performances at Capital One Hall.All attendees must have a ticket regardless of age. Following the security check point, please present your ticket to be scanned.All metal objects (keys, cell phone, wallet, etc.) will be placed in a bin for review.Backpacks and oversized bags or purses will not be allowed All bags must be no larger than 12”x16"x12”. To ensure the safety and health of our patrons, staff, and artists, the following is what to expect as security protocol* when entering Capital One Hall prior to your event. **Note any vehicles parked in Capital One Hall Reserved Premium Parking Spaces are subject to towing at the owners expense** Step 4: After you park, please proceed to the North Elevator Bank on LEVEL 5/PURPLE for your expedited entry into the venue. Step 3: Please present your physical pass to the attendant on LEVEL 5/PURPLE and they will direct you to a Capital One Hall Reserved Premium Parking spot. Step 2: Following verification, you will then receive a physical pass from the attendant and will be directed to proceed to LEVEL 5/PURPLE. Step 1: Upon arriving at the garage gate, please present your Premium Parking ticket via the Ticketmaster App and notify the attendant that you are a Premium Parking purchaser.
If you purchased Premium Parking please follow the steps below to redeem your space on site the night of the show. Premium parking passes are available on Ticketmaster as an "Add-On" when buying performance tickets. This amenity includes expedited entry directly from the parking garage, which means no walking outside! Premium Parking with exclusive access to Capital One Hall directly from the attached garage is available as an add on for select shows.
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